Since Early Access and the official launch of Final Fantasy XIV, the MMORPG has been experiencing some major congestion issues. Square Enix is well aware of the login and queuing problems that have been plaguing players, so producer and director Naoki Yoshida took to the official website to comment and offer some temporary solutions.
Chief among them is the plan to suspend the sales and delivery of Final Fantasy XIV Starter Edition and Complete Edition. Square Enix is working with retail partners to phase in these temporary suspensions over the next few days, and they will also be halting all new advertisements for the time being.
Existing players will still be able to pick up Expansion Packs and Collector's Edition digital upgrades during this period.
Yoshida also mentions that, on top of the seven days of game time recently granted, an additional 14 days will be offered to players as compensation for their troubles. The post goes on to explain, "This will apply to all players (including those with multiple accounts) who own the full version of the game and have an active subscription as of Tuesday, December 21, at 12:00 a.m. (PST), which is the scheduled release date for Patch 6.01. Further details regarding eligibility will be announced separately."
As for the upcoming patch schedule, Yoshida says they plan to stick to the January 4, 2022 plans for the release of Pandæmonium: Asphodelos (Savage) in Patch 6.05 unless any other major issues surface.
You can read the full blog post for more on updates, payment errors, and the solutions Yoshida and co. have for these ongoing concerns.
Source: Square Enix